Privacy Policy

1. What we collect

When you contact us, we collect what you share with us, such as your name, phone number, email address, business name and message.

When you become a client, we also collect the details we need to deliver your project. These can include your business details, requirements, files, recordings and other content you give us, and your billing and payment records.

When you visit our website, our hosting provider records technical information such as your IP address, browser type, the pages you open and the time of your visit.

The numbers you enter in the calculators on our website stay in your browser and in the page address, so you can share the link. These calculators don't send them to us.

2. How we use it

We use your information to reply to you, prepare quotations and project documents, build, host and support your software, send invoices and service reminders, keep our services secure and meet our legal duties.

We'll only send you marketing messages if you've agreed to receive them, and you can ask us to stop at any time.

3. Cookies and browser storage

Our website doesn't currently use advertising or analytics cookies. It may save small settings in your browser, such as your language, so the site works the same way on your next visit.

If we add analytics or advertising tools, we'll update this policy first.

4. Who we share it with

We don't sell your personal information. We share it only with the people and services we need to run our business and deliver your project:

Service providers: cloud hosting, code storage, email, messaging and file-sharing services.

AI tools: we may use them to help prepare project documents and quotations from your requirements.

Business partners: domain registrars, banks and payment providers.

We may also share information when the law requires it, or to protect our rights or someone's safety.

5. Storing information outside Sri Lanka

Some of our service providers store information outside Sri Lanka. When your information leaves Sri Lanka, we'll take the steps the law requires to protect it.

6. How long we keep it

We keep personal information only for as long as we need it for the purposes in this policy. We keep financial and contract records for as long as the law requires. After that, we delete the information or remove anything that identifies you.

7. How we protect it

We limit who can access your information and use reasonable technical and organisational safeguards to protect it. No online service is completely secure, so please tell us straight away if you think your information has been put at risk.

8. Your rights

You can ask us to give you a copy of your personal information, correct it or delete it. You can also withdraw your consent or object to how we use it. We may need to confirm your identity first, and we may have to keep some information if the law requires it.

If you're not happy with how we've handled your request, you can complain to the Data Protection Authority of Sri Lanka.

9. Software we build for clients

Each client decides what personal information their own website or application collects and is responsible for it. We handle that information on the client's behalf when we build, host or support their software. If you have a question about a client's website or application, please contact that business first.

10. Other websites and children

Our website links to other services and websites. They have their own privacy policies, and we don't control how they handle your information.

Our services are for businesses and aren't aimed at children. We don't knowingly collect children's personal information through our website.

11. Changes to this policy

We may update this policy from time to time. We'll change the date at the top of this page when we do.

12. Contact us

To ask a question or use your rights, contact us on WhatsApp at 071 999 0055 or by email at support@mysmartneed.com.